Privacy Policies

To consider you for employment with us. More information for California job applicants can be found here.

• To provide you with appropriate products, recommendations, and updates
• To help you find relevant products
• To provide customer service and support
• To improve our websites and apps, set default options, and provide you with a better experience
• For security and fraud prevention purposes
  

• Any purpose
  

• We may aggregate and/or de-identify your personal information so that it can no longer be linked to you. We may use and share aggregated/de-identified information for any purpose.

We may share your personal information as follows:

With our affiliates, subsidiaries, and brands; with our service providers in connection with their delivery of services to us. For example, to process or deliver your orders, provide customer service, operate our websites and apps, improve our products and services, and for the purpose of ad targeting, remarketing, and customized advertising content. Our service providers are prohibited from selling your personal information.

As necessary, for the following purposes: (a) to comply with any legal process; (b) to respond to requests from public and government authorities; (c) to enforce our terms and conditions or this privacy policy; (d) to protect our operations and protect our rights, privacy, safety or property, and/or that of you or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain.

To our insurers and professional advisers for the purposes of managing risks, obtaining professional advice, exercising or defending against legal claims, etc.

In connection with or during negotiation of any reorganization, acquisition, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

We offer features on our websites and apps that allow our customers to provide reviews, and share information about their experiences with our products. You do not have to use these features, but if you do, please use common sense and good judgment when posting in these communities or sharing your information, photos, or videos.

Please be aware that any personal information you choose to submit in any review, testimonial, community, or forum can be read, collected or used by others, and could be used to send unsolicited messages to you.

Despite our safety and privacy controls, we cannot guarantee that you will not encounter inappropriate or illegal conduct from third parties. You can help us to make our websites and apps (including public forums) welcoming for all users by reporting any offensive or unwelcome conduct to us.

Our websites and apps are not intended for children nor targeted to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we learn that we possess the personal information of a child, we will delete such information in accordance with the Children’s Online Privacy Protection Act (“COPPA”) or other applicable laws (such as the California Consumer Privacy Act). If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us at privacy@woodmark.com.

You may unsubscribe from our marketing email communications by clicking the “unsubscribe” link found in every commercial email we send, or by sending us a request to unsubscribe at privacy@woodmark.com. If you opt-out of receiving marketing email communications, we may still send you email messages related to your account or specific transactions with us. Unsubscribing yourself from our marketing communications will not affect our service to you.

Some of our websites and brands may support text messaging.  If so, you have the choice to opt-in to receiving text/SMS messages and alerts on the mobile phone number(s) you provide to us. Once you have opted-in, we may send you text messages (i) regarding your account; (ii) to offer or recommend products to you; (iii) to investigate or prevent fraud; and (iv) to alert you in the event of an emergency.  We will not contact you via text messages or alerts for marketing purposes without your prior express written consent.  You do not have to opt-in to text messages and alerts to use and enjoy our websites, apps, or products.  If you opt-in, standard text messaging charges may apply.  For more information regarding our text messaging and alerts, please contact us at privacy@woodmark.com, 1-844-885-0940.

You may choose to opt-out from our text messages and alerts at any time using any reasonable means.  To directly opt-out, send us a text message from your mobile phone with the word STOP and we will unsubscribe you from text communications.  Once you opt-out, you will not receive any additional text messages via your mobile phone.  Please keep in mind that if you opt-out of receiving text messages and alerts we may not be able to contact you with important messages regarding your account.  However, if there is an emergency or account question, we will make every attempt to contact you in other ways, such as by email or on a landline phone.

We do not currently have the technology to automatically respond to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. For more information on opting-out of interest-based advertising, please visit http://www.aboutads.info/choices/.

We have implemented appropriate and reasonable physical, technical, and administrative safeguards to help prevent unauthorized access to, use of, and disclosure of, your personal information. However, there is no perfect security, and we cannot guarantee the security of your personal information. Please do your part to help keep your personal information secure by maintaining the secrecy of any credentials used to access your account and reporting suspected unauthorized activity to us immediately.

If you are a resident of California, your right to submit certain requests relating to your personal information is described below. Please note that when submitting a request, you will be asked to provide information to verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf; however, you will still need to verify your identity directly with us before your request can be processed.

Right to Request More Information

If you are a California resident, you have the right to request more information regarding the following, to the extent applicable:

1. The categories of personal information we have collected about you;

2. The categories of sources from which the personal information was collected;

3. Our business or commercial purposes for collecting or selling your personal information;

4. The categories of third parties with which we shared your personal information;

5. The categories of personal information about you that we sold in the preceding 12 months, and for each category identified, the categories of third parties to whom we sold that particular category of personal information;

6. The categories of personal information that we disclosed for a business purpose in the preceding 12 months, and for each category identified, the categories of third parties to whom we disclosed that particular category of personal information;

7. The specific pieces of personal information we have collected about you;

8. A list of all third parties to whom we have disclosed personal information, as defined under California Civil Code Section 1798.83(e) (a/k/a the “Shine the Light Law”), during the preceding year for third-party direct marketing purposes.

You may submit a request for the information above via email to privacy@woodmark.com or by calling us at 1-844-885-0940. In connection with submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken.

Please note that due to the different requirements of the applicable laws, our response times may vary depending on the specific type(s) of information sought. We respond to all verifiable requests for information as soon as we reasonably can and no later than legally required.

California residents also have the right to request that we delete your personal information collected or maintained by us. We will let you know what, if any, personal information we can delete from our records, and we will direct any service providers that may have collected personal information about you through our website to delete your personal information from their records. There may be circumstances where we cannot delete your personal information or direct service providers to delete your personal information from their records. For example, if we need to: (1) retain your personal information to complete a transaction or provide services; (2) detect security incidents; (3) protect against unlawful activities; (4) identify, debug or repair errors; or (5) comply with a legal obligation. You may submit a request to delete your personal information via email to privacy@woodmark.com or by calling us at 1-844-885-0940. In connection with submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken.

California residents have the right to opt out of the sale of their personal information. To exercise this right, please submit a request via email to privacy@woodmark.com or by calling us at 1-844-885-0940.

Upon submission of a request for information or a request to delete information, we will take reasonable steps to confirm that the person submitting the request to know or request to delete is the person to whom the information relates (or his or her authorized agent), and to prevent unauthorized access or deletion of information. The specific steps taken to verify the identity of the requesting person may vary based on the nature of the request, including the type, sensitivity and value of the information requested, the risk of harm posed by unauthorized access or deletion, the likelihood that fraudulent or malicious actors may seek the information, the robustness of personal information provided to verify your identity, the nature of our business relationship with you, and available technology for verification.

We will generally try to avoid requesting additional information from you for the purpose of verification, but we may need to do so if we cannot verify your identity based on the information already maintained by us. If we request additional information to verify your identity, it will be for that purpose only, and will be deleted as soon as practical after processing the request, except as otherwise provided by law.

The following generally describes the verification processes we use:

Password Protected Accounts. If you have a password-protected account with us, we may use existing authentication practices to verify your identity, but will require re-authentication before disclosing or deleting data. If we suspect fraudulent or malicious activity relating to your account, we will require further verification (as described below) before complying with a request to know or delete.

Verification for Non-Accountholders. If you do not have, or cannot access, a password-protected account with us, we will generally verify your identity as follows:

For requests to know categories of personal information, we will verify your identity to a reasonable degree of certainty by matching at least two data points provided by you with reliable data points maintained by us.

For requests to know specific pieces of personal information, we will verify your identity to a reasonably high degree of certainty by matching at least three data points provided by you with reliable data points maintained by us. We will also require a declaration, signed under penalty of perjury, that the person requesting the information is the person whose information is the subject of the request or that person’s authorized representative. We will maintain all signed declarations as part of our records.

For requests to delete personal information, we will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the personal information and the risk of harm posed by unauthorized deletion. We will act in good faith when determining the appropriate standard to apply.

If there is no reasonable method by which we can verify your identity, we will state so in response to a request to know or delete personal information, including an explanation of why we have no reasonable method to verify your identity.

If you choose to exercise any of the privacy rights conferred by the California Consumer Privacy Act of 2018, you also have the right not to receive discriminatory treatment by us. This means that, consistent with California law, we will not deny providing our services to you, charge you different prices or provide a different level or quality of services to you unless those differences are related to the value of your personal information.

Nevada law provides that Nevada residents may opt-out of the “sale” of “covered information” to third parties, including but not limited to name, address, social security number, and online service activity. Our uses of your personal information are not sales under Nevada law, so no opt-out is required.

We may change this Privacy Policy from time to time. It is your responsibility to review the Privacy Policy before using our websites or apps, or otherwise submitting personal information to us in order to understand the terms that apply at the time your personal information is collected.

If you have any questions or comments about how we collect or use your personal information, please feel free to contact us at the postal address below, via email to privacy@woodmark.com or by calling us at 1-844-885-0940.

American Woodmark Corporation
561 Shady Elm Road
Winchester, VA 22602

Effective May 21, 2021, we updated our Privacy Policy to clarify the types of information we collect about you, the ways we collect your information, and how we use and share your information. We updated our Privacy Policy to use the same standards across all of our brands and websites. We also updated the part of our Privacy Policy that explains the rights of California residents under the California Consumer Privacy Act of 2018. Finally, we re-formatted our Privacy Policy to make it easier to read, and better enable you to find the information you are looking for.

Our new Privacy Policy is now divided into many short sections so that you can quickly find what you need. These sections are: